Docs & Support

Self-service answers for Diwan POS · Support hours Monday to Saturday, 10:00am – 7:00pm PKT

1. Downloading your installer

Paste your licence key below to get a single-use download link. The link is valid for 15 minutes and works without signing in — the key is what proves the purchase.

The same form lives on the home page, and signed-in customers can re-issue a link from the dashboard. Full delivery details — timings, what the email contains, what to expect — are in the Service Delivery Policy.

2. If your email did not arrive

Payment confirmation normally delivers your key and installer within a minute. If it has not turned up:

1. Check spam and promotions — receipt mail from a sole proprietorship often lands there.
2. Confirm the payment actually completed with your gateway or bank.
3. Email hamzawaheed057@gmail.com with your order reference and we will resend it.

See §4 of the Service Delivery Policy for the full procedure, and §11 for what happens if we cannot deliver at all — in that case you are refunded in full.

3. Activating your licence

Activation happens online, once, on first launch. After that Diwan runs offline and does not phone home. One licence key is bound to one device at a time.

• Your key is entered once, inside the app, on first run.
• A bound key activates the same device again with no friction.
• A different device is rejected until the licence is moved (see below).
• Repeated failed attempts from one address are throttled to protect the key.

The contractual detail sits in §6 of the Service Delivery Policy.

4. Moving to a new device

Device moves are done manually, by us — there is no self-service transfer button. Email support with your licence key (or your order reference) and the move is normally completed within one business day.

This is deliberate: an automated transfer would let anyone holding a leaked key move the licence onto their own machine. Read §7 Moving to a different device.

5. Getting updates

Updates ship as new installers. Download them with the same licence key you already own — no repurchase, no renewal, no subscription to maintain.

Details and the update policy are in §9 of the Service Delivery Policy.

6. System requirements

Full notes in §8, and the per-platform editions in the product catalogue.

7. Contacting support

Support covers installation, activation and defects in the software. Include your order reference so we can find your account quickly.

Business details, office address and the distinction between support and sales enquiries are on the contact page.

8. Policies & terms

• Service Delivery Policy — what you receive and when.
• Refund Policy — the 14-day cooling-off terms.
• Terms & Conditions — the contract for every licence.
• Privacy Policy — what we collect, and what we never do.